Contact Us
A question we haven’t answered? A correction to suggest? A partnership inquiry? We genuinely read every message.
Quick Answers — Check These First
Many common questions are already answered in our guides. Check these before contacting us — you’ll likely get a faster answer:
🚫 “Is my piercing infected?”
See our Bumps & Problems guide — it covers normal healing vs infection in detail.
⏰ “How long does healing take?”
Our Healing Timeline guide covers the full stage-by-stage breakdown.
💎 “What jewelry should I use?”
See our Jewelry Guide — metals, gauge, sizing and when to switch to hoops.
💉 “How much does it hurt?”
Our Pain Guide has a real pain scale with second-by-second breakdown.
💌 Send Us a Message
Fill in the form below and we’ll get back to you as soon as we can.
We aim to reply within 3–5 business days. We read every message personally.
✔ Message sent! We’ll get back to you within 3–5 business days.
| Topic | Response |
|---|---|
| General questions | 3–5 days |
| Content corrections | 2–3 days |
| Partnerships | 5–7 days |
| Legal & privacy | 5 business days |
We cannot diagnose infections, assess whether your specific piercing is healing correctly, or give personalised medical advice. For these, please consult a doctor or a professional piercer in person. We are not a substitute for professional assessment.
Other Ways to Connect
Beyond the contact form, you can find TheHelixHive on social media. We regularly post aftercare reminders, new guide announcements, and reader Q&As:
- Pinterest: @TheHelixHive — ear stack inspiration and aftercare infographics
- Instagram: @TheHelixHive — community features and new guide announcements
- TikTok: @TheHelixHive — short-form aftercare tips and helix education
For newsletter subscribers, you can also reply directly to any newsletter email — those messages come straight to us and are read personally.